Understanding our return policy helps ensure a smooth and hassle-free return process. Here’s all the information you need:
1. Eligibility for Returns:
- Products must be returned within 30 days of receiving them.
- Items must be in their original condition, unused, and with all original tags and packaging intact.
- Certain items, such as customized or personalized products, are non-refundable. Please check the product details before making a purchase.
2. Return Window:
- The 30-day return window starts from the date you receive the product. Make sure to initiate the return process within this timeframe.
3. Return Condition:
- Returned items should be in their original condition, with no signs of use, wear, or damage. This includes ensuring all original tags, packaging, and accessories are intact.
4. How to Initiate a Return:
- Log in to your account on our website.
- Navigate to the ‘My Orders’ section and select the order you wish to return.
- Click ‘Return Product’ and fill out the return request form with the necessary information.
- Once your return request is approved, print the return label and follow the instructions for shipping the product back to us.
5. Return Shipping Costs:
- If the return is due to our error (e.g., wrong item shipped, defective product), we will cover the return shipping costs.
- For other reasons (e.g., change of mind), the customer is responsible for the return shipping costs. The cost will be deducted from the refund amount.
6. Refund Process:
- Refunds will be processed within 5-7 business days after we receive and inspect the returned product.
- The refund will be credited back to your original payment method. In some cases, you may choose to receive store credit instead of a refund.
7. Exchange and Store Credit:
- If you prefer to exchange the product or receive store credit, please indicate this in the return request form.
- Exchanges are subject to product availability. If the desired product is not available, you will receive a refund or store credit.
8. Non-Refundable Items:
- Certain items, such as customized or personalized products, are non-refundable. Always check the product details and return policy before making a purchase.
Conclusion: By understanding our return policy, you can ensure a smooth and hassle-free return experience. If you have any questions or need further assistance, please contact our customer support team. They are always here to help!