Find answers to common questions about tracking your order.
1. How do I track my order? You can track your order by visiting our “Order Tracking” section on the website. Enter your tracking number from your order confirmation email and click “Track Order” to view the latest updates.
2. I haven’t received a tracking number. What should I do? If you haven’t received a tracking number, check your spam/junk folder in your email. If it’s not there, please contact our customer support team for assistance.
3. My tracking number isn’t working. What should I do? If your tracking number isn’t working, ensure you’ve entered it correctly. Tracking information may take up to 24 hours to update. If the issue persists, contact our customer support team for further assistance.
4. Can I track my international order? Yes, you can track international orders. Please note that tracking information for international shipments may take longer to update due to customs processing.
5. My order status hasn’t updated for a few days. Is there a problem? It’s normal for the order status to remain the same for a few days, especially during transit. If there’s a significant delay beyond the estimated delivery time, please contact our customer support team to investigate.
6. How can I change my delivery address after placing an order? If you need to change your delivery address, please contact our customer support team as soon as possible. Changes can only be made before the order is shipped.
7. What should I do if my order is marked as delivered but I haven’t received it? Check with your neighbors or any safe place where the delivery person might have left the package. If you still can’t locate it, contact our customer support team for assistance.
8. Can I get updates on my order status through SMS? Yes, you can opt-in for SMS notifications during checkout to receive real-time updates on your order status.
I hope these FAQs help you with tracking your orders! If you have more questions or need further assistance, feel free to reach out to our customer support team