When it comes to canceling or modifying an order, understanding any applicable fees is essential. Here’s a detailed explanation of the fees involved:
1. Cancellation Fees:
- Before Shipment: Generally, there are no fees for canceling an order before it has been shipped. You can cancel your order within the allowed time frame without incurring any charges.
- After Shipment: If you attempt to cancel an order after it has already been shipped, cancellation is no longer possible. Instead, you may need to follow the return process, which could incur return shipping fees.
2. Modification Fees:
- Changing Shipping Address: Modifying the shipping address after the order has been processed may incur a small fee. This fee covers the additional administrative efforts and potential changes in delivery logistics.
- Changing Product Quantity: Adjusting the quantity of items in your order before it has been processed is usually free. However, once the order is processed, changes may not be possible, or fees may apply based on the logistics involved.
3. Express Shipping Orders:
- For orders with express shipping options, modifications may incur higher fees due to the expedited processing and shipping times. Be sure to check the specific fees related to express orders before making changes.
4. Customized or Personalized Orders:
- Customized or personalized items often have stricter modification policies. Changes to these orders after the initial customization process has begun may incur significant fees or may not be possible at all.
5. Refund Process and Fees:
- If fees are applicable for modifications or cancellations, they will be deducted from the refund amount. The remaining balance will be credited back to your original payment method within 5-7 business days.
Important Note:
- Always review our detailed policy on order changes and cancellations before making any modifications. If you have any questions or need assistance, please contact our customer support team.
By understanding these fees, you can make informed decisions about canceling or modifying your orders. If you need further assistance, our customer support team is always here to help!