Canceling your order before it is shipped is a simple process. Follow these step-by-step instructions to ensure a smooth cancellation:
1. Log In to Your Account:
- Go to our website and log in to your account using your email address and password.
2. Navigate to ‘My Orders’:
- Once logged in, go to the ‘My Orders’ section, where you can see a list of all your recent orders.
3. Select the Order to Cancel:
- Find the order you want to cancel and click on it to view the order details.
4. Click ‘Cancel Order’:
- In the order details, look for the ‘Cancel Order’ button and click on it. You may be asked to confirm your cancellation request.
5. Confirm Cancellation:
- Confirm your request to cancel the order. You may need to provide a reason for the cancellation.
6. Receive Confirmation:
- Once your order is successfully canceled, you will receive a confirmation email. The email will include details of the cancellation and information about the refund process (if applicable).
Important Notes:
- Time Limits: Orders can only be canceled before they are shipped. If your order has already been dispatched, you will need to follow our return policy.
- Fees: There are no fees for canceling an order before it is shipped. However, if the order is already processed and dispatched, additional fees may apply for returns.
- Refund Process: Refunds for canceled orders will be processed within 5-7 business days. The refund will be credited back to your original payment method.
By following these steps, you can easily cancel your order before it is shipped. If you encounter any issues or need further assistance, please contact our customer support team.